Frequently Asked Questions
Everything you need to know about shopping with VELYA.
Do you ship internationally?
Yes! VELYA offers worldwide shipping to supported destinations. Available shipping options and fees are displayed at checkout.
How long will my order take to arrive?
Delivery times depend on your location and the shipping method selected. You will receive shipping information once your order has been dispatched.
How can I track my order?
If tracking is available for your shipping method, you will receive a tracking link by email after dispatch.
How do I choose the right size?
We recommend consulting the size guide available on our website before placing your order.
Are your dresses stretchy?
Many VELYA designs feature figure-hugging fabrics with stretch. Please refer to each product description for specific fabric and fit information.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make a change. We will do our best to assist you before your order is dispatched.
Can I return an item?
Yes, eligible items can be returned in accordance with our Returns & Exchanges policy and applicable consumer protection laws.
Do I have to pay customs duties?
International orders may be subject to import duties or local taxes. Additional charges may apply depending on your destination and the arrangements shown at checkout.
What should I do if I receive a damaged or incorrect item?
Please contact our customer service team with your order number and photos of the issue. We will help resolve the situation.
How can I contact VELYA?
You can reach our customer service team through the Contact Us page on our website.
VELYA Made to Be Remembered.